FAQs


Q: How long does it take to process the order?

A: We will process your order within 2 working days.

 
Q: How long does the shipping take?

A: Deliveries to Australia, United States and Canada will take between 14 to 25 days. Deliveries to the rest of the world could take 45 days or more. 

 

Q: Do you offer express shipping?

A: No sorry we do not offer express shipping however feel free to reach out to us with an inquiry and we will try and assist you.

 

Q: Is there free shipping?

A: Yes, for customers ordering to Australia, United States and Canada receive free shipping when spending over $80.00 AUD on items.

 

Q: Can I machine wash or dry clean them?

A: We recommend hand wash or cold cycle machine wash. Do not tumble dry and hang dry instead. Each item description comes with own care instructions. Please read carefully.

 

Q: What is iEFiEL?

A: That is our main manufacturer who has over 10+ years experience in making and designing women's dance wear.

 

Q: Where is the return address?

A: Please refer to the Return or Exchange Policy. The return address will be supplied by our Customer Services Team once the request is received.